Information Collected

What is Personal Data?

• “Personal Data” is any information—as electronically or otherwise recorded—that can be used to identify a person or that we can link directly to an individual, such as name, address, email address, telephone number, or credit card number, as applicable.
• In limited circumstances, Personal Data may include information considered sensitive in some jurisdictions, such as biometric information, genetic information, medical and health information, financial account information, geolocation, ethnic or racial origin, information concerning your sex life or your sexual orientation, and other information.
• We will process any Personal Data we collect in accordance with applicable law and as described in this Notice (unless, as explained above, a separate policy or notice governs). In some circumstances, if you do not provide us with your Personal Data, certain offerings may be unavailable to you.

Below is a high-level summary of the types of Personal Data we may collect from you.  Following that high-level summary is additional detail and information on how we collect, process, and use Personal Data and the potential recipients of your Personal Data, and how we have done so in the preceding 12 months. Some jurisdictions require us to state the legal bases for processing your Personal Data, which are included below, but please note that not all jurisdictions may recognize all legal bases.

Identity and contact information

Other personal information

Visual and audio information

Technical Information

Commercial and financial information

Professional and educational information

Anonymized / de‑identified data

This may include name, email, phone number, etc.

This may include age, gender, date of birth, etc.

This may include still images, video, call recordings, etc.

This may include Internet Protocol (IP) address, browser, device type, etc.

This may include request documentation, financial transaction history, etc.

This may include job title or position, employer, etc.

Data for which your individual personal characteristics have been removed

Users of Online Services, Visitors to Our Websites and Physical Locations, and Senders of Inquiries

X

X

X

X

X

Employment Candidates

X

X

X

X

X

Business Partners and Their Employees, Agents, and Contractors

X

X

X

X

X

Children

X

X

X

Users of Online Services, Visitors to Our Websites and Physical Locations, and Senders of Inquiries

We may process your Personal Data when you: (1) visit our websites and our physical locations; (2) submit inquiries to us both online (e.g., via email) or offline (e.g., by written letters); (3) sign up for our newsletters or other informational or marketing materials; and/or (4) register for, visit, or use our online Products and Services.

Examples of the types of data we process

Identity and contact information, such as:

•   first and last name

•   email address

•   postal address

•   phone number

•   username and password 

Other personal information, such as:

•   age

•   gender

•   date of birth

Visual and audio information, such as:

•   still images

•   video (including via CCTV)

•   recordings of your calls with our customer service representatives

Technical Information, such as:

•   Internet Protocol (IP) addresses (which may identify your general geographic location or company)

•   browser type and browser language

•   device type

•   advertising IDs associated with your device (such as Apple’s Identifier for Advertising (IDFA) or Android’s Advertising ID (AAID))

•   date and time you use our Products and Services

•   Uniform Resource Locators, or URLs (i.e., website addresses) visited prior to arriving and after leaving our Products and Services

•   activity on our Products and Services and referring websites or applications

•   data collected from cookies or other similar technologies

•   geolocation information

Anonymized / De‑identified Data:

•   Anonymized data is data for which your individual personal characteristics have been removed such that you are not identified and the information is no longer considered Personal Data under data protection laws

Where do we get the data?

•   you directly

•   your devices

•   our security systems (including CCTV)

•   third parties

Why we process the data?

•   to provide you with our Products and Services

•   to communicate with you (about your inquiry)

•   to administer our relationship with your organization

•   to send you updates

•   to identify and authenticate you

•   to customize content for you

•   to detect security incidents

•   to protect against malicious or illegal activity

•   to ensure the appropriate use of our Products and Services

•   to improve our Products and Services

•   for short-term, transient use

•   for administrative purposes

•   for marketing, internal research, and development

•   for quality assurance and to assist in training and development of our representatives

The legal bases for processing:

•   for the purposes of our legitimate interests

•   in preparation for or to perform a contract with you

•   in circumstances where we have requested and received consent and for other purposes that may be required or allowed by law

Who receives the data?

•   Company, our affiliates, subsidiaries, and related companies

•   partners that assist us in providing the Products or Services or help us improve our marketing or administration

Employment and Candidates

We may process your Personal Data when you apply or are a candidate for employment or apprenticeship at Company.

Examples of the types of data we process

Identity and contact information, such as:

•   first and last name

•   company/employer

•   email address

•   postal address

•   phone number

•   username and password

Other personal information, such as:

•   age

•   gender

•   marital status

•   disability

•   date of birth

Technical Information, such as:

•   Internet Protocol (IP) addresses (which may identify your general geographic location or company)

•   browser type and browser language

•   device type

•   advertising IDs associated with your device (such as Apple’s Identifier for Advertising (IDFA) or Android’s Advertising ID (AAID))

•   date and time you use our Products and Services

•   Uniform Resource Locators, or URLs (i.e., website addresses) visited prior to arriving and after leaving our Products and Services

•   activity on our Products and Services and referring websites or applications

•   data collected from cookies or other similar technologies

•   geolocation information

Professional and educational information, such as:

•   job title or position

•   employer

•   work skills

•   employment history

•   graduate degrees

•   certifications

•   specialized training

•   responses to surveys and questionnaires

Anonymized / De‑identified Data:

•   Anonymized data is data for which your individual personal characteristics have been removed such that you are not identified and the information is no longer considered Personal Data under data protection laws

Where do we get the data?

•   you directly

•   your employer or principal

•   your devices

•   our business partners and other third parties 

Why we process the data?

•   to communicate with you

•   to identify and authenticate you

•   to detect security incidents

•   to protect against malicious or illegal activity

•   for short-term, transient use

•   for administrative purposes

•   for marketing, internal research, and development

The legal bases for processing:

•   for the purposes of our legitimate interests

•   in preparation for or to perform a contract

•   to comply with a legal obligation

•   in circumstances where we have requested and received consent and for other purposes that may be required or allowed by law

Who receives the data?

•   Company, our affiliates, subsidiaries, and related companies

•   partners that assist us in providing the Products or Services or help us improve our marketing or administration

Business Partners and Their Employees, Agents, and Contractors

We may process your Personal Data if you are an employee, agent, or contractor of a third party with whom Company does business, hires as a service provider, or otherwise partners with.

Examples of the types of data we process

Identity and contact information, such as:

•   first and last name

•   company/employer

•   email address

•   postal address

•   phone number

•   username and password

Other personal information, such as:

•   age

•   gender

•   disability

•   date of birth

Technical Information, such as:

•   Internet Protocol (IP) addresses (which may identify your general geographic location or company)

•   browser type and browser language

•   device type

•   advertising IDs associated with your device (such as Apple’s Identifier for Advertising (IDFA) or Android’s Advertising ID (AAID))

•   date and time you use our Products and Services

•   Uniform Resource Locators, or URLs (i.e., website addresses) visited prior to arriving and after leaving our Products and Services

•   activity on our Products and Services and referring websites or applications

•   data collected from cookies or other similar technologies

•   geolocation information

Commercial and financial information, such as:

•   Products and Services purchased, obtained, or considered

•   request documentation

•   customer service records

•   financial transaction history

•   financial account number

Anonymized / De‑identified Data:

•   Anonymized data is data for which your individual personal characteristics have been removed such that you are not identified and the information is no longer considered Personal Data under data protection laws

Where do we get the data?

•   you directly

•   our business partners and other third parties

•   your employer or principal

•   your devices

Why we process the data?

•   to communicate with you (about your inquiry)

•   to administer our relationship with your organization

•   to send you updates

•   to identify and authenticate you

•   to detect security incidents

•   to protect against malicious or illegal activity

•   for short-term, transient use

•   for administrative purposes

•   for marketing, internal research, and development

•   to provide you with our Products and Services

•   to communicate with you

•   to identify and authenticate you

The legal bases for processing:

•   for the purposes of our legitimate interests

•   for medical diagnosis and the provision of healthcare and treatment

•   in the public interest

•   to comply with a legal obligation

•   in preparation for or to perform a contract

•   to protect vital interests

•   to ensure high standards of quality and safety of healthcare and medical devices

•   in circumstances where we have requested and received consent and for other purposes that may be required or allowed by law

Who receives the data?

•   Company, our affiliates, subsidiaries, and related companies

•   our customers

•   partners that assist us in providing the Products or Services or help us improve our marketing or administration

Children

Company does not knowingly collect, maintain, disclose, or otherwise process Personal Data from minors below the age of 16 without the permission of such minor’s parents or legal guardians.